Frequently Asked Questions

You can request an appointment directly through our online booking portal at sergaydermatology.janeapp.com, or call us at 813-738-5660. We welcome new patients and will reach out to confirm your visit and answer any questions before your first appointment.

Please bring a valid photo ID, a list of your current medications (including supplements), and any relevant medical records or prior dermatology notes if you have them. If you have photos of a skin concern that has changed over time, those are helpful too.

New patient visits are typically 45–60 minutes. Follow-up appointments are usually 20–30 minutes. Because we operate on a Direct Care model, Dr. Sergay is not rushed — she takes the time needed to address your concerns thoroughly.

Yes. Dr. Sergay sees patients of all ages, including children. Pediatric dermatology visits follow the same unhurried, personalized approach as adult visits.

Direct Care Dermatology means you pay a straightforward appointment fee directly to the practice — no insurance middleman, no surprise bills. This allows Dr. Sergay to keep her patient panel small, spend more time with each patient, and offer transparent, predictable pricing.

Sergay Dermatology operates outside of traditional insurance networks. We are a cash-pay, Direct Care practice. Many patients find that our appointment fee is comparable to — or less than — their insurance co-pays and deductibles for specialist visits. We can provide a superbill for you to submit to your insurance for potential out-of-network reimbursement.

Yes! Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can typically be used for medical visits and procedures. We recommend confirming with your plan administrator, but in most cases our services qualify.

Your appointment fee covers your visit with Dr. Sergay, including consultation, treatment plan, and minor procedures such as biopsies, skin tag removal, or injection of cysts/keloids. Some cosmetic treatments, surgical procedures, and lab fees may be billed separately at transparent rates. Full pricing details are available on our Pricing page.

Dr. Sergay treats a wide range of conditions including acne, eczema, psoriasis, rosacea, skin cancer screening and treatment, hair loss, nail disorders, and more. She also offers cosmetic services such as Botox, fillers, chemical peels, and laser treatments.

Yes. Skin cancer screenings (full-body exams) are a core part of what we do. If a suspicious lesion is found, Dr. Sergay can perform a biopsy in-office and coordinate any necessary follow-up care.

During your consultation, Dr. Sergay will discuss your goals, review your skin health, and recommend treatments that are appropriate for you. She takes a conservative, evidence-based approach — she will never recommend something you don't need.

Patients can often request prescription refills by calling the office, depending on the medication and your treatment history. Dr. Sergay will use her clinical judgment to determine whether a refill can be issued remotely or if a visit is needed.

We are located at 3216 W Azeele St, Tampa, FL 33609 — in the South Tampa neighborhood. Street parking is available nearby.

Our current hours are: Tuesday 10 AM–5 PM, Wednesday 8 AM–5 PM, Thursday 10 AM–5 PM, and Friday 8 AM–5 PM. We are closed Saturday, Sunday, and Monday. Hours may vary around holidays.

You can call us at 813-738-5660 during office hours. For non-urgent questions, you can also use the contact form on our website and we will respond within one business day. For medical emergencies, please call 911 or go to your nearest emergency room.

Please note that cancellations within 48 hours of your appointment are subject to a cancellation fee of $195.